eWeLink DocsDevice Turns On by Itself
Troubleshoot why your eWeLink device or channel turns on/off by itself and how to resolve the issue.
If a device or a channel of a device turns on/off by itself, please follow the instructions below to troubleshoot.
Physical Button Triggered
When someone presses the physical button on the smart device, the device status will change and be synced to the APP.
Device Shared with Others
In case the device has been shared with other users, the device status will respond to the control of the receiver of the sharing.
App Settings
When there is any schedule, countdown timer, loop timer, inching function, interlock or scene set on the device, the device status will change based on the corresponding settings.
Provided none of the situations above exist, please try to delete the device from your eWeLink account and pair it again. See if this fixes the problem.
If the problem persists, it may be caused by a hardware issue. Please contact your seller for further assistance.