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FAQsDevice Offline

GSM Device Offline Troubleshooting

Learn how to troubleshoot when a GSM device turns offline, including checking carrier signal strength and data plan.

When a GSM device turns offline, please follow the instructions below to troubleshoot.

1. Check the Signal Strength of Your Carrier

When the communication of your carrier network malfunctions, GSM device will turn offline until your carrier resumes the network.

Please don't place your GSM device in a place with weak signal or obstruction (inside metal box). Try another place.

2. Make Sure You Have Enough Data

Check if the data plan for the SIM card is used up or has expired. Try a different SIM card which has enough data.

WiFi Device Offline

Troubleshoot WiFi device offline issues by checking the LED indicator blinking pattern and following the corresponding solutions.

How to Update Firmware

Learn how to update the firmware on your eWeLink device step by step.

Table of Contents

1. Check the Signal Strength of Your Carrier
2. Make Sure You Have Enough Data