Clearer Logout Prompts: Know Why You're Logged Out

The Frustration of Mystery Logouts

Few things are more frustrating than opening your smart home app, only to find yourself suddenly signed out. In the past, this left you guessing:

• Did my session simply expire from inactivity?
• Is someone else accessing my account?

That uncertainty created unnecessary stress for users who just wanted seamless control of their smart homes.

Here's What's Different Now

When it's just a routine timeout

Sessions now expire with a clear prompt. This also applies if the app hasn't been opened for 60 days — a normal security measure to keep things safe. You'll know it's routine, and all you need to do is log back in.

When someone else logs in with your account

Because multi-device login isn't supported for security reasons, signing in on another phone or smart device will log you out on the current one. In the eWeLink app V5.19, you'll now see a distinct alert explaining this. From there, you can simply log in again or reset your password to stay in control.

Why It Matters

• Peace of mind: No more confusion when you're logged out.
• Clarity: Always know whether it's a simple timeout or another login.
• Faster action: Decide instantly whether to just log back in or secure your account.

Clear logout prompts mean fewer surprises and more confidence in your connected world. It's a small change, but one that makes your smart home experience more transparent, secure, and stress-free.

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